FAQ

Welcome to the Hensley Frequently Asked Questions page. We're here to help ensure you have the best possible shopping experience. If you need further assistance, please don't hesitate to contact us.

How long will it take to receive my order?

Here are our estimated delivery timelines:

• Handling Time: 1–2 business days, Monday–Friday
• Transit Time: 6–8 business days, Monday–Friday
• Estimated Delivery Time: 7–10 business days

For more details, please review our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. For more information, please visit our Shipping Policy.

Where is Hensley located?

Hensley is a U.S.-based online business offering a curated selection of high-quality home decor products with shipping available within the United States.

What if I receive a defective product?

If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving the order.

For full details, see our Return Policy.

Can I cancel my order after it's placed?

Yes. We offer a 24-hour cancellation window. To cancel the order within this timeframe, please contact our support team as soon as possible.

What is the return policy?

We offer a simple and hassle-free return process. Full details can be found here: Return Policy

When will I receive my refund after returning a product?

Once the return is received and inspected, the refund will be processed. Refunds are initiated to the original payment method within 7 business days, depending on the payment provider.

For more information, see our Refund Policy.

Do you offer any warranties or guarantees?

Yes. We provide a 30-day warranty on all purchases. For full terms, please refer to our Return Policy.

How can I contact customer support?

You can reach our support team through our Contact Us page or by emailing us directly at: support@shophensley.com

Do you ship internationally?

No. At this time, we ship exclusively within the United States.

Do you have a physical store location?

No. We are an online-only store, which allows us to offer competitive pricing and a wider product selection.

Can I place a bulk order for my business or organization?

Yes, bulk orders are available. Please contact our customer support team for pricing and details.

What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy.

How can I track my order?

Once the order has shipped, you will receive a confirmation email with tracking details. You can also check the order status anytime on our Order Tracking page.

Contact Us

Store Address: 1611 S. Utica Avenue, Tulsa, Oklahoma, 74104, United States

Store Email: support@shophensley.com

Store Phone: +15392003966

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CST)

We do our best to reply to your e-mail within 1–2 business days.