Refund policy

Last Updated: July 30, 2026

At Hensley, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at support@shophensley.com. Please include your order number in your message.

After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

• Unused

• In their original condition

• Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Policy Overview

• Return Window: 30 days from the day you receive your order

• Condition: Items must be unused and in original condition with all packaging, tags, and accessories

• Easy Returns: Our support team will guide you through the process

• Restocking Fee: None

Return Costs

Defective or Incorrect Products

There is no cost to the customer if the product:

• Is incorrect

• Is damaged by the carrier

• Is defective in any way

Customer Remorse (Change of Mind)

The customer is responsible for the actual return shipping cost if:

• The wrong item was ordered

• The item does not fit

• The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us
   Email support@shophensley.com with your order number and the reason for the return.

2. Pack Your Item
   Repack the item securely in its original packaging, including all accessories, tags, and documents.

3. Send It Back
   Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

• Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at support@shophensley.com, and we will assist you with a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, please contact us at support@shophensley.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQs page or contact our customer service team for assistance.

Contact Information

Store Name: Hensley

Address: 1611 S. Utica Avenue, Tulsa, Oklahoma, 74104, United States

Email: support@shophensley.com

Phone: 1-539-200-3966

Customer Service Hours:

Monday–Friday, 9:00 AM – 5:00 PM (CST)

Response Time:

We aim to reply within 1–2 business days.