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Returns & Refunds
If for any reason you are unhappy with your purchase, we offer a simple, hassle-free 30-day money-back guarantee from the date of delivery.
If you receive a defective item, we'll replace it at no cost to you. Just contact us within 30 days of receiving the order.
Once a return is received and inspected, the refund is processed to the original payment method within 7 business days. For full details, see our Refund Policy.
Questions? Contact our team at support@shophensley.com for assistance.
Shipping & Delivery
We offer free shipping on all orders within the United States.
Handling time is 1–2 business days. Transit time is 6–8 business days, for an estimated delivery of 7–10 business days. As soon as your package has left our warehouse, you will receive a confirmation by email.
We currently ship exclusively within the United States. For full details, see our Shipping Policy.
Notified by email when this product becomes available
One pillow, three positions
Wear it 3 ways
Most travel pillows only hold the back of your neck, so your head still drops forward the moment you fall asleep. This one supports your chin too.
1Under the chin
Turn the thick side to the front so your chin rests on it and your head stops dropping forward.
2On the shoulder
Fold it onto one shoulder and lean into it for side sleeping in a car or aisle seat.
3Both at once
Wrap it all the way round for head, neck and chin support together on long flights.
Why it's different
Better than a regular U-pillow
| Hensley | Regular U-pillow | |
|---|---|---|
| Holds your chin so your head doesn't drop forward | ||
| Wear it 3 ways | ||
| Carry case that snaps onto your luggage | Sometimes | |
| Fully machine washable | Often the cover only |
THE GIFT FOR ANYONE FLYING HOME
Holiday travel means early flights, long drives and layovers. This is the gift that makes them easier: it packs into its own carry case, snaps onto a backpack or suitcase, and goes in the washing machine when they get home. Shopping for Christmas? Orders placed by December 9 have the best chance of arriving in time.
The travel kit
Add a fleece nap blanket
Planes and long drives get cold. The 28″ × 39″ fleece nap blanket folds small enough for a carry-on, so the pillow and blanket travel together.
Buying both saves 10%, applied automatically at checkout.
Frequently Asked Questions
Using This Pillow
Three ways: with the thick side under your chin for front support, folded onto one shoulder for side sleeping, or wrapped all the way round for head, neck and chin support at once.
About 10.2 × 9.8 × 5.9 in (26 × 25 × 15 cm) and 1.2 lb (0.55 kg). It packs into its own carry case, which snaps onto a backpack strap or suitcase handle, so it doesn't take up room inside your carry-on.
Yes. The whole pillow is machine washable.
In between. The down-alternative filling is balanced between softness and firmness and bounces back after use, inside a shell of cozy microfleece and cool microsuede.
Yes. It is designed for resting upright, so it works the same on a plane, in a car passenger seat, on a train or for a quick nap at your desk.
Shipping
Handling time is 1–2 business days, transit time is 6–8 business days, for an estimated delivery of 7–10 business days. See our Shipping Policy for full details.
Most orders arrive within 7–10 business days, so orders placed by December 9 have the best chance of arriving before Christmas. Delivery dates are estimates and can't be guaranteed, so earlier is safer.
Yes, we offer free shipping on all orders within the United States.
Returns & Refunds
We offer a 30-day money-back guarantee from the date of delivery. Full details can be found in our Refund Policy.
If you receive a defective item, we'll replace it at no cost to you. Please contact us within 30 days of receiving the order.
Once a return is received and inspected, the refund is processed to the original payment method within 7 business days, depending on the payment provider.
Contact
You can reach our support team through our Contact Us page or by emailing support@shophensley.com. We aim to reply within 1–2 business days.